Within this module you will learn about the role of an applications support lead. You will gain an awareness of how your role fits into stakeholders wider technology environment. We will explore multidisciplinary teams and the interfaces with other areas of the organisation
Data plays a huge role in the running of a business, non-less in the role of an Application Support Lead. In this module you will gain a thorough understanding of data, data anlalysis and the ethics of data.
A fundamental area of an Application Support Lead's role is a firm understanding of digital legislation. In this module you will explore data legislation such as GDPR and Data Protection Act and Application Service legislation such as Malicious Communications Act and Copyright.
In this module you will learn the principles and processes of the systems lifecycle, for example ITIL. Knowledge will be gained in change and release management processes and how to effectively plan and implement a system or application. An understanding of the Agile project management principle will be covered.
This module is dedicated to monitoring defects and appropriate testing.The distinction between the root cause of a defect and its effects will be covered and also the principles of testing methodologies. The role of software testing and regression testing will be covered.